What makes us a better company in our field
  About us
The best professional services
unique solutions through 3 types of programs
  Contact us
Contact details of our registered offices
ABOUT US      
Nasser Ahmed Al Aamri
, the Chairman of Hallmark Events is a young Omani entrepreneur dedicated to the values of learning and development. “The youth of this country are the backbone of Oman’s economy; education, learning and knowledge are of utmost importance to our growth and success” says Nasser. “We at Hallmark Events wish to spread the message among our people that learning is enjoyable.”

Carolann Philips, GPHR, CPLP®, ACC, is a learning and development expert, behavioral skills coach, certified etiquette & protocol consultant & professional enrichment trainer. A highly qualified, skilled, and much sought after Consultant, she has developed and delivered hundreds of customized, culturally sensitive workshops and seminars in modern day etiquette, international protocol, organizational behavior, customer care and business communications.
Her vast and diverse knowledge and expertise comes from formal education and training, private consults, continuous self-study and her world travels.

Unique Selling Proposition
  • Sound academic and professional credentials in human resources management, instructional design, training design & delivery, etiquette & protocol, occupational testing, assessment centres
  • Over 25 years experience working with and training employees of diverse nationalities in the Middle East and Asia
  • A multi cultural background that allows relating to learners with greater ease.
  • Professional experience includes training needs analysis, curriculum design, development, delivery & evaluation of corporate learning interventions with emphasis on organizational behavior, business etiquette and protocol, customer care and corporate behavioral (soft) skills.

Carolann's specialty lies in increasing learner engagement, retention and application by providing learner-focused, organizational behavior skills training solutions in a variety of delivery modes through prudent application of adult learning principles and the ADDIE model.

Her programs are dedicated to improving personal performance in a corporate environment in order to:

  • Increase productivity
  • Improve communication (internally and externally)
  • Gain employee loyalty
  • Foster employee enthusiasm
  • Stimulate positive attitudes

She brings to all her programs a multicultural diverse background, education and experience.


  • Certified Marshall Goldsmith Stakeholder Centered Coach.
  • Everything DiSC Certified trainer.
  • Associate Certified Coach (ACC - International Coach Federation).
  • Certified Management Coach ( Certified Coaches Alliance).
  • Global Professional in Human Resources (GPHR – HR Certification Institute).
  • Certified Professional in Learning and Performance (CPLP – Association for Talent Development).
  • Certified Etiquette and Protocol Consultant (Etiquette Survival LLC, Los Gatos California).
  • Certified for Training Design and Delivery (American Society for Training and Development).
  • Certified for Competence in Occupational Testing (Level A and Level B Intermediate)
  • Certificate in Teaching English to Speakers of Other Languages (CELTA)
  • Certified performance and Competency Developer ( CPCD – Carlton Management Institute,USA).
  • Certified for Assessor Training for Assessment and Development Centres
  • Certified for the Design and Implementation of Assessment and Development Centres
  • Certified in Competency Based Interviewing by SHL Training Academy, UK.
  • Post Graduate Diploma holder in Instructional Design from Symbiosis, India.
  • Diploma holder in Travel and Tourism Management (International Air Transport Association -IATA).
  • Bachelor of Arts (English Literature, Political Science and French), Osmania University, India.
  • Member of the International Association of Protocol Consultants and Officers.
  • Recipient of a ‘Certificate of Achievement’ by Sue Fox (author of Etiquette for Dummies and Business Etiquette for Dummies).
  • Etiquette columnist for a local Oman weekly publication.


  • Organizational Behavior
  • Corporate etiquette and protocol
  • Cultural Diversity and Cross Cultural Awareness
  • Customer Service and Customer Care
  • Business Communication
  • BPO Soft Skills Training
  • Management, Executive and Leadership Coaching.


Carolann Philips,
IAPC Ambassador of Civility
International Association of Protocol Consultantsā² /> and Officers
Home | Terms & Conditions | Copyright | Contact us