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BPO Soft skills:

Hallmark delivers appropriate workshops for Call Center personnel after determining the performance gaps of the participants and developing a turnkey learning program to effectively address those needs and hone the areas and skills that need improvement.

Pre-program exercises, hands-on learning, post-program coaching and agent-initiated exercises are used to keep skills fresh

Topics cover call handling techniques, empathy, and understanding appropriate ways to call transfer besides other relevant subjects such as adherence to script and positive language usage

  Program title Type Duration
  Effective Customer Care Skills for Telephone sales agents Bespoke/Open 16 hours/2 days
  Telephone sales skills Bespoke/Open 16 hours/2 days
  Complaint handling and service recovery for telephone sales agents Bespoke/Open 16 hours/2 days
  Voice and Accent training Bespoke/Open Need based
  Effective team leader skills for call centre staff Bespoke/Open 16 hours/2 days

Please contact us for details.

Please contact us for a detailed course outline at :

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