Certified Organizational Excellence Coach

ICF Accredited Level 1 Coach Training Program

This program includes all the required training, education, mentoring, and performance evaluation to apply for an ACC credential.  

 

Participants who complete the coursework will receive an ICF-accredited document certifying them as CERTIFIED ORGANISATIONAL EXCELLENCE COACH and  showing they have successfully completed the Level 1 Program.

Overview

This comprehensive program which includes 64 hours of coach-specific training is designed to empower managers, HR professionals, internal coaches,  and business leaders with the essential skills and tools to drive meaningful growth and transformation within organizations.

Participants will learn to embody the coaching mindset, master powerful questioning techniques, and build trust and rapport with clients at all levels, from C-suite executives to front-line employees. The course is tailored to enhance the ability to facilitate high-impact coaching conversations, align coaching goals with organizational strategy, and navigate the complexities of individual and group dynamics.

Whether you are focused on talent development, performance management, leadership development, or HR strategy, this course provides the foundational competencies needed to support both individual and team growth. The program prepares you to utilize coaching as a tool for leadership growth, performance enhancement, and fostering a high-performance culture aligned with business objectives.

By the end of this program, participants will have the practical experience to apply coaching techniques in diverse organizational settings, ensuring sustainable results that drive both personal and organizational success.

This program includes all the required training, education, mentoring, and performance evaluation to apply for an ACC credential.  Participants who complete the coursework will receive an ICF-accredited document certifying them as CERTIFIED ORGANISATIONAL EXCELLENCE COACH and  showing they have successfully completed the Level 1 Program.

 

*Aspiring ACC candidates must complete at least 100 hours of coaching experience (75 hours of which are paid or barter with at least eight clients and at least 25 of these hours must occur within 24 months before applying for the credential). Hallmark facilitates reciprocal peer coaching so candidates can complete these experience hours.

COURSE OUTLINE:

Module 1: Introduction to Coaching in

Management, HR & TD

Understanding the role of coaching in

Management, Human Resources & Talent

Development

Overview of ICF’s core competencies

Integrating coaching into Management, HR and TD

practices

 

Module 2: Building a Coaching Mindset

Developing a growth-oriented mindset

Recognizing and overcoming common coaching

misconceptions

Exploring the impact of a coaching culture on

employee engagement

 

Module 3: ICF Core Competencies in Practice

Establishing a coaching agreement:

Setting goals and expectations

Active listening and powerful questioning techniques

Creating awareness: Techniques for self-discovery

and reflection

Designing actions: Strategies for goal-setting and

accountability

Managing progress: Tracking and celebrating

success

 

Module 4: Ethical Practice in Coaching

Ethical dilemmas for Internal Coaches

Importance of Ethics and Confidentiality

 

Module 5: Overcoming Challenges in

Management, HR & TD Coaching

Key Challenges and Coaching Strategies & Tools

Addressing resistance to coaching within the

organization

Handling difficult conversations and feedback

Ethical considerations in HR coaching

 

Module 7: Integration and Implementation

The Role of Coaching in Fostering Employee

Engagement, Enhancing Performance, and Driving

Organizational Success

Developing an action plan for implementing

coaching in Employee

Engagement and Performance Management

practices

To Register