LEVEL 1 - CERTIFIED ORGANIZATIONAL EXCELLENCE COACH
Hallmark’s ICF Accredited Level 1 Certified Organizational
Excellence Coach Program is your trusted gateway to earning the ICF
Associate Certified Coach (ACC) credential.
Session Overview
Designed with practical application and real-world relevance in mind, this accredited program blends core coaching competencies, hands-on practice, and mentor coaching to equip you with the skills, confidence, and ethical grounding needed to coach professionally.
Whether you’re just beginning your journey as a professional coach, integrating coaching into your leadership role, looking to establish yourself as an external coach with a niche in organizational coaching, or seeking to leverage your existing technical expertise to build an alternate revenue stream through coaching—this program offers a structured, supportive path aligned with ICF global standards.
Key Learning Outcomes
- Understand and apply the ICF Core Coaching Competencies in real-world coaching conversations
- Develop a coaching mindset rooted in curiosity, presence, and ethical awareness
- Establish clear coaching agreements and build trust with clients or team members
- Use powerful questioning and active listening to evoke insight and forward movement
- Design action-oriented goals and accountability plans in alignment with client needs
- Navigate coaching challenges in HR, management, and organizational contexts
- Handle ethical dilemmas with professionalism and clarity
- Integrate coaching approaches into performance management and employee development
- Gain confidence in coaching across diverse cultural and workplace settings
- Demonstrate coaching readiness through a performance evaluation aligned with ICF standards
Course Outline
Module 1: Introduction to Coaching in Management, HR & TD
- Understanding the role of coaching in Management, Human Resources & Talent Development
- Overview of ICF’s core competencies
- Integrating coaching into Management, HR and TD practices
Module 2: Building a Coaching Mindset
- Developing a growth-oriented mindset
- Recognizing and overcoming common coaching misconceptions
- Exploring the impact of a coaching culture on employee engagement
Module 3: ICF Core Competencies in Practice
- Establishing a coaching agreement: Setting goals and expectations
- Active listening and powerful questioning techniques
- Creating awareness: Techniques for self-discovery and reflection
- Designing actions: Strategies for goal-setting and accountability
- Managing progress: Tracking and celebrating success
Module 4: Ethical Practice in Coaching
- Ethical dilemmas for Internal Coaches
- Importance of Ethics and Confidentiality
Module 5: Overcoming Challenges in Management, HR & TD Coaching
- Key Challenges and Coaching Strategies & Tools
- Addressing resistance to coaching within the organization
- Handling difficult conversations and feedback
- Ethical considerations in HR coaching
Module 6: Integration and Implementation
- The Role of Coaching in Fostering Employee Engagement, Enhancing Performance, and Driving Organizational Success
- Developing an action plan for implementing coaching in Employee Engagement and Performance Management practices
Key Features
- ICF Approved Coach Education: 64 hours of ICF Approved Coach Education designed to build core coaching competencies through practical experience and real-world application
- Mentor Coaching: 5 hours of group sessions and 5 hours of one-on-one sessions, all delivered by an MCC Coach, over a minimum of three months to meet ICF requirements
- Performance Evaluation: This evaluation confirms that a coach is performing at the ACC (Associate Certified Coach) level and fast-tracks your ICF Application
- ICF Accredited Certification: Earn the title of Certified Organizational Excellence Coach, a mark of professional credibility and coaching excellence.